GDC & CQC compliant

Every patient review.
Responded to correctly.

AI-drafted responses for UK dental practices, trained specifically on GDC Standards and CQC complaint handling guidelines. Never admit liability. Always invite resolution.

Try it free → See how it works

No sign-up required to try. Used by UK dental practices.

GDC & CQC Compliant
★☆☆☆☆
"The dentist caused permanent damage. I am reporting this to the GDC. Complete negligence. Do not use this practice."
Drafted response
We're very sorry to hear about your ongoing pain and distress. We take concerns like this extremely seriously and would like to listen to your experience in full. Please contact our practice manager directly so we can discuss this privately and review your case urgently...
✓
No clinical staff named — avoids escalation and additional liability
✓
GDC complaint procedure signposted — Standard 5 compliant
!
Review mentions GDC — consider offline legal advice before responding
Built for
GDC Standard 5
CQC Complaint Handling
NHS Complaint Regulations
Clinical Liability Protection
Private & NHS Practices
The problem

Responding to a dental review
isn't like responding to any other

A restaurant can apologise and offer a refund. A dental practice cannot. Every public response carries clinical, regulatory, and legal weight that generic tools completely ignore.

01
Clinical liability in every word
The wrong phrase in a public reply can constitute an admission of negligence. Most practice managers don't know where the line is — and generic AI tools don't either.
02
GDC Standard 5 obligations
GDC Standard 5 requires practices to handle complaints properly and professionally. A poorly worded public response can itself become a regulatory concern — even if the original complaint doesn't.
03
No response is also a risk
Unanswered negative reviews tell prospective patients the practice doesn't care. 89% of patients read business responses to reviews before choosing a provider.
How it works

From review to
compliant response in 30 seconds

1
Paste the review
Copy the patient review from Google, Trustpilot, or Doctify and paste it into RelyOnReply.
2
Set your practice type
Tell the tool whether you're NHS, private, or mixed. This changes the regulatory framing of every response.
3
Generate the draft
Claude AI drafts a response in under 30 seconds, trained on GDC Standards and CQC complaint handling guidelines.
4
Review, copy, send
Read the compliance notes explaining every decision, copy the response, and post it. Every response is a draft for human review.
Built-in compliance

What makes RelyOnReply
different from generic tools

Generic AI tools produce responses that sound professional. RelyOnReply produces responses that are professionally safe.

Core protection

Never admits clinical liability

Every response is trained never to admit clinical fault, negligence, or liability in a public forum — even when a patient describes serious harm. The response acknowledges feelings, invites offline resolution, and protects the practice. Every compliance decision is explained in plain English in the notes below each response.

GDC Standard 5 aware

Trained on GDC Standards for the Dental Team, with specific handling for Standard 5 complaints obligations. Signposts the formal complaints procedure where required.

Legal action scenarios

When a review mentions solicitors or legal proceedings, the response automatically adjusts — acknowledging the process limits public discussion without denying or contradicting any claims.

GDC fitness to practise

Reviews mentioning GDC contact or fitness to practise concerns receive a specifically calibrated response — confirming full regulatory cooperation without conceding anything.

Early access feedback
"I could send that response straight away — I wouldn't change a word."
Practice manager, private dental practice, Manchester
More practices coming soon — currently in early access.
Pricing

Simple, transparent pricing

No contracts. Cancel any time. All plans include full GDC and CQC compliance features.

Starter
£29
per month
  • 1 practice location
  • Up to 20 responses per month
  • Compliance notes on every response
  • Response history dashboard
  • Practice profile saving
Get started
Most popular
Practice
£49
per month
  • 1 practice location
  • Unlimited responses
  • Full compliance notes
  • Complaint letter drafts
  • 2 team members
  • Priority support
Get started
Group
£149
per month
  • Up to 5 locations
  • Group dashboard
  • Unlimited responses
  • 5 team members
  • Priority support
Get started
Questions

Frequently asked

Is this legal advice?
No. RelyOnReply produces AI-generated drafts for human review. They are not legal advice and must be reviewed before sending. If legal proceedings are involved, consult a solicitor before responding publicly.
Is it GDPR compliant?
Yes. The tool processes only the text of public reviews — information already in the public domain. No patient personal data is stored by the platform. Full privacy policy available on request.
Does it work for NHS and private practices?
Yes. You set your practice type — NHS, private, or mixed — and the response language adjusts accordingly. NHS complaint regulations and private practice framing are handled differently.
What review platforms does it support?
Currently Google Reviews, Trustpilot, and Doctify. You paste the review text directly — no platform connection required. Direct platform integration is on the roadmap.
Can I try it before subscribing?
Yes — the tool is free to try at relyonreply.netlify.app with no sign-up required. Generate as many responses as you like before deciding whether to subscribe.
What if I want to cancel?
Cancel any time with no penalty. During our early access period, cancellation is handled directly by email — no automated system required.

Your next patient review
deserves a considered response

Try RelyOnReply free — no sign-up, no card details, no commitment.

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